Gaining insights into customer behaviors leads to repeat business
Today’s customers expect more.
92% of all customers are in the zone of indifference. I am neither totally satisfied or totally dissatisfied with your product or service. Gain insights into customer behaviors and that lead to more satisfaction and repeat business.
Customers are the life-blood of any business so providing great customer service is critically important. Your customers expect to receive the same quality of customer service that they experience with the best customer service companies like Disney, LL Bean and others. If your business goal is to create a competitive advantage with outstanding customer service, then NuVue can help. Our broad Customer Service Curriculum teaches the powerful tools that guarantee that participants gain the insight into their client behavior and learn the effective tools for creating very satisfied customers.
Customer Service Courses
Building Relationship Versatility
Built around a four-quadrant Social Styles matrix, participants are assigned a Social Style, interpersonal versatility rating, and specific versatility behaviors after being profiled.
Inbound Sales Excellence
A compelling customer-service program that dramatically improves how call center agents create value for organizations.
A practical, results-oriented program that helps service providers at all levels develop and apply the skills necessary to ensure customer satisfaction.
The Consultative Process
Introduces a problem-solving mindset and presents an effective process for consulting with both internal and external clients.
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