Unresolved conflict in the workplace affects organizational performance, even causing individuals to leave the organization or “stay and leave.” Leaders who cannot manage conflict well not only experience the negative aspects of destructive conflict, they cannot reap the creative benefits of constructive conflict.

Program Overview

Researched and developed by Wilson Learning, Leading for Performance: Managing Conflict (LFP-MC) is based on a collaborative, win–win approach called Changing the Game. The module teaches first-line and mid-level managers indispensable techniques and skills for managing conflict effectively so conflict can be an opportunity rather than a crisis.  During this 1/2 day workshop, participants will focus on the following key learnings:

The Challenge of Conflict

Resolving Conflict

Enabling Improved Performance
Leading for Performance: Managing Conflict (LFP-MC) features the Managing Conflict Planner and Job Aid Card so participants can fine-tune and apply their newly acquired skills and behaviors on the job. Involving management to ensure alignment on an approach to creative conflict management and training them to coach for improved performance is important for successful implementation.

Program Benefits

The Challenge of Conflict — Be able to take personal responsibility and develop a win-win attitude toward problem solving

Resolving Conflict — Be able to describe different reaction styles and how they affect the outcome of the conflict. Be able to use proven tools and approaches to “change the game” in conflict situations