If your organization offers solutions that can mean real change in how your clients do business, resistance to change can stop the sale. Consulting with Clients (CWC) helps your consultants diagnose the client’s change-readiness, identify interests and potential allies, and help set your clients up for successful implementation. Helping clients succeed from the onset of the relationship puts you at their side as an ally, reduces resistance to change and objections, and reduces the percentage of projects that fail to succeed and grow after the contract is signed.

Program Overview

Researched and developed by Wilson Learning, Consulting with Clients is an intermediate-level workshop that enables consultants to bring business value to their internal or external clients. They will learn how to align solutions to address business priorities and processes and, as a result, achieve increased revenue and customer loyalty. During this 2 day workshop, participants will focus on the following key learnings:

Making Sense of Complexity
Use of the 7-P Situational Analysis, the Issues Scope, and the Three Level Technique to examine all the areas in a client’s business that may be affected by the desired change. The models allow the consultant to raise critical issues and bring value by suggesting solutions to foreseen and unforeseen difficulties.

Making Sense of ComplexityMaking Sense of Complexity2Making Sense of Complexity3

Creating Productive Relationships
How to examine personal value and style in a consulting relationship and how it expands the idea to include the “culture” of a whole organization.

Facilitating Meaningful ChangeFacilitating Meaningful Change
How consultants and team members learn to make agreements with clients when advocating and supporting the big and small steps needed to make a change occur.

Program Benefits

Making Sense of Complexity
Ability to identify areas of a client’s business affected by an intended change and bring unexpected value in resolving difficulties.

Creating Productive Relationships
Ability to recommend solutions that will “work” within the culture and values of the client organization.

Facilitating Meaningful Change
Ability to gain alignment on changes needed to implement a complex solution.

Program Details

Session Length:  2 Day Programs available
Participant Materials:  Participant Guide, job aid card, eLearning follow-up modules

The three module CWC program is typically delivered in a classroom setting but can be delivered in a blended classroom and electronic approach.  NuVue Business Solutions works with your team to identify your business needs to ensure the delivery of the program targets your business challenges and objectives.  Program content can be customized based on your business model.

Contact NuVue Business Solutions at 800-688-8310 or 919-562-5599 to see how we can help develop your Sales Team and produce business results.

Consulting With Clients Fact Sheet

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