Businesses big and small are participating in the global marketplace. In fact, an employee need not travel across the ocean to experience different cultures and ways of life; cultural differences are present within national boundaries. In order for business deals to run smoothly, it is becoming more important for every member of an organization to be able to interact effectively with people from other cultures. Many business opportunities are lost due to cultural misunderstandings. By equipping each employee with the appropriate knowledge, those deal-breaking, costly mistakes can be avoided.

Program Overview

Researched and developed by Wilson Learning, Global Effectiveness is based on working within the five cultural dimensions (see below). This program will teach participants what types of behaviors to expect from certain cultures and how to prepare themselves for business interactions. Also, as participants learn about each of the five dimensions, they will understand stereotypes differently and will be able to make business interactions run more smoothly. During this 2 day workshop, participants will focus on the following key learnings:

Program Introduction

How to define the importance of a global mindset and a global skill set that leads to global effectiveness.

Cross-Cultural Foundation
How to define culture and its impact on business, how to assess one’s beliefs and values and how they impact one’s own view of other cultures. How to recognize stereotypes and their impact on human interactions and how to overcome them.

Global Skills Tools
How to identify differences in expectations and behaviors through five cross-cultural dimensions and understand how they affect business relationships.

International Business Communication
How to apply and use the global skills tools in international business communications.

Culture Shock
How to recognize the elements of culture shock and how it may affect everyone involvedn and how to cope with culture shock to minimize the impact on business.

Action Plan
How to capitalize on global effectiveness and how to create cultural profiles in order to become more effective with global business partners.

Enabling Improved Performance
Global Effectiveness can be enhanced with optional performance application, reinforcement, and support tools. These ensure that participants can hone newly acquired skills and behaviors upon returning to work. Involving managers early on and training them to coach to global effectiveness is also important for successful Global Effectiveness implementation.

Programs Benefits

Program Introduction
Recognize how to bridge cultural and language barriers to achieve more effective cross-cultural business relationships and improve global performance.

Cross-Cultural Foundation
Recognize how culture impacts interpersonal interactions, and how their own behavior impacts their personal and professional effectiveness. Develop more effective and productive work relationships.

Global Skills Tools
Use this knowledge to prepare for cross-cultural business interactions. Identify critical global communication barriers and devise efficient ways to handle them.

International Business Communication
Utilize a variety of resources to communicate more effectively with their international colleagues.

Culture Shock
Deal with culture shock to successfully engage in business relationships across cultures.

Action Plan
Implement the tools learned in order to improve global effectiveness.

Program Details

Session Length:  2 Day Programs available
Participant Materials:  Participant Guide, job aid card, eLearning follow-up modules

The six module Global Effectiveness program is typically delivered in a classroom setting but can be delivered in a blended classroom and electronic approach. NuVue Business Solutions works with your team to identify your business needs to ensure the delivery of the program targets your business challenges and objectives. Program content can be customized based on your business model.

Contact NuVue Business Solutions at 800-688-8310 or 919-562-5599 to see how we can help develop your Sales Team and produce business results.

Global Effectiveness Fact Sheet

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