The Versatile Salesperson (VSP) is built around the four-quadrant Social Styles matrix. Participants are profiled for their perceived Social Style and interpersonal versatility level, and then learn how to identify others’ Social Styles and temporarily adjust their own to communicate more easily and effectively with others.
Key Learnings and Outcomes
In this 4 half- day virtual workshop you will explore the following key learnings leading to the following outcomes:
Creating Sales Effectiveness
How to define the importance of Versatility and the benefits it can have on work.
How to “read” the behavior of different people in order to accurately identify their Social Style & how to recognize the effect of one’s own style on others’ behavior.
Reflect on Style Expectations
How to reflect on the expectations and preferences customers of the different Social Styles have for salespeople.
Modify Your Style
How to adapt working relationships with customers in order to meet their style expectations and preferences.
Mastering Style Modification
How to meet others’ needs and expectations by modifying style behaviors. How to use specific behaviors (pace, voice, body language, focus) to display greater versatility to improve relationships and obtain better results.
Dealing with Customer Tension
How to recognize other’s back-up behavior (fight/flight responses to stress). How to develop skills for dealing with customers when they are uncomfortable.
Who Should Attend?
Sales professionals, sales managers, account executives, inside sales representatives and anyone involved in sales processes that would benefit from communicating more effectively, demonstrating versatility and creating a comfortable environment.
This 4 half-day workshop is delivered virtually using the Zoom platform. This platform allows for high participant interactivity through polls, break out rooms and chats. You will receive the zoom link in your registration confirmation.
Start date: August 01, 2023
End date: August 02, 2023
Start time: 09:00 a.m. EDT
End time: 04:00 p.m. EDT