Customers are the life-blood of any business so providing great customer service is critically important. Your customers expect to receive the same quality of customer service that they experience with the best customer service companies like Disney, LL Bean and others. If your business goal is to create a competitive advantage with outstanding customer service then NuVue Business Solutions can help. Our broad Customer Service Curriculum teaches the powerful tools that guarantee that participants gain the insight into their client behavior and learn the effective tools for creating very satisfied customers.
NuVue Business Solutions offers both classroom and online customer service programs. What makes our customer service programs different is what we do after each program. Our Learning That Never Stops™ process keeps the learning alive after each program. Emails, conference calls, ROI Best Practice sessions, coaching tip sheets, all help to transfer the skills into results back on the job.
We will work with your Customer Service team and identify the needs of YOUR PEOPLE. Then together with you determine YOUR BUSINESS objectives and recommend a best practices learning solution that will build skills in the competency areas identified. Finally, we will help you measure success. You select a business metric – customer satisfaction, new sales, repeat business, the number complaints, error rate, etc. We help you benchmark it before and after the training to ensure you get the results that will improve YOUR BOTTOM LINE.
- Building Relationship Versatility
- Inbound Sales Excellence
- Signature Service
- The Consultative Process