Remember that every customer call is an opportunity for you to help solve a problem for someone. And if we are honest with ourselves, that is the real reason we enjoy sales so much! So you are walking along freshly-tilled…
Employee retention, it seems, isn’t just a nice idea—it’s good business. But it’s also clearly going to require a plan if you want to keep your best employees long-term. Employee turnover is expensive. How expensive? According to a review of…
Mobile devices are everywhere, and companies are still figuring out how best to leverage mobile technology as part of a comprehensive training program. But what is mobile learning, and when should it be employed? Mobile learning is using a mobile…
In an earlier time, the workplace was dominated by one or two generations and it was often possible to do business mostly with people close to your own age. Not anymore. Good leaders know we’re all more comfortable working with…
Tightly integrating online content and classroom instruction can pay off where it counts: In the minds of those learning and on your company’s bottom line. Also known as hybrid or mixed-mode training, blended learning is the combination of traditional face-to-face…
Corporate profits are now at an all-time high, so it’s not as common to see companies trimming sales training budgets as it was between 2009-2011. But it is still happening as the economic recovery meanders along in it’s fifth year,…
Surveys and market research have shown that different generations have very distinct views about products, politics, religion, careers, and just about everything else. Generation is one of the most important factors that shape people’s opinions and views. But where are…
When you hire a new salesperson, they naturally walk through your front door full of excitement and energy. Best-in-class on-boarding is one of the best ways to turn that energy into results. Do you remember the first day at your…
There is no doubt, growers can be some of the most discerning customers out there. But once their loyalty is won, amazing customer service is the best way to keep it. Here are some of the best ways to do…
It is no surprise that we forget what we learn almost instantly. Through formalized training reinforcement, learning doesn’t have to stop when class is adjourned. Knowledge retention drops off steeply after formal training has ended. We have all seen some…