While some may describe them as self-centered, spoiled, or even just plain lazy, millennials are rapidly increasing their influence in the business world. While some may describe them as self-centered, spoiled, or even just plain lazy, millennials are rapidly increasing…
No doubt, sales is hard. To succeed, you really have to know your customer. Here are some tips for connecting with Baby Boomers. Born between 1946 and 1964, Baby Boomers make up the second-largest portion of the U.S. population (having…
Does your team understand business strategy? Do they know why costs are cut? Do they know your industry's trends? Teaching business acumen provides all employees confidence and understanding in today's business world. The phrase “business acumen” may seem like an industry buzzword, but in fact…
Choosing to outsource sales training can feel like a big decision if you’ve never done it before, but sometimes outside help is exactly what your sales team needs. Outsourcing training may not be the right choice for everyone, but here…
Remember that every customer call is an opportunity for you to help solve a problem for someone. And if we are honest with ourselves, that is the real reason we enjoy sales so much! So you are walking along freshly-tilled…
Employee retention, it seems, isn’t just a nice idea—it’s good business. But it’s also clearly going to require a plan if you want to keep your best employees long-term. Employee turnover is expensive. How expensive? According to a review of…
Mobile devices are everywhere, and companies are still figuring out how best to leverage mobile technology as part of a comprehensive training program. But what is mobile learning, and when should it be employed? Mobile learning is using a mobile…
In an earlier time, the workplace was dominated by one or two generations and it was often possible to do business mostly with people close to your own age. Not anymore. Good leaders know we’re all more comfortable working with…
Tightly integrating online content and classroom instruction can pay off where it counts: In the minds of those learning and on your company’s bottom line. Also known as hybrid or mixed-mode training, blended learning is the combination of traditional face-to-face…
Corporate profits are now at an all-time high, so it’s not as common to see companies trimming sales training budgets as it was between 2009-2011. But it is still happening as the economic recovery meanders along in it’s fifth year,…